We want you to be happy with your purchase. If something isn’t right, here’s how returns work:
Changed your mind?
You’re welcome to return most items within 14 days of receiving your order for a refund. Items must be unused, in their original packaging, and in resaleable condition.
Return postage:
If you’re returning an item because you’ve changed your mind, you’re responsible for the cost of return postage. We recommend using a tracked service, as we can’t issue a refund for items lost in transit back to us.
Faulty or defective items:
If your item arrives damaged, defective, or not as described, please contact us at from our contact us page within 14 days of delivery, including a photo of the issue where possible. In this case, we’ll cover the cost of return postage and provide a full refund or replacement.
How refunds work:
Once we’ve received and checked your return, we’ll process your refund to your original payment method within 5-7 business days.
Non-returnable items:
For hygiene reasons, certain items (such as pierced jewellery) may not be eligible for return unless faulty. This will be noted on the relevant product page.
Questions?
Get in touch and we’ll be happy to help. contact us